As employees return to work, each brings with them their own unique circumstances resulting from the coronavirus pandemic and/or social unrest (financial strain, childcare needs, health issues, anxieties regarding safety, etc.).

 

As an effective leader, empathic listening enables you to take the perspective of others and to have a deeper understanding of their challenges and expectations as you enter into a “new normal” with work. Listening to your employees with empathy will not only enhance communication but will also restore some much-needed social connectedness.